Complaint Process

State Authorization and Complaint Process

Iowa Central Community College is a member of the National Council of State Authorization Reciprocity Agreement (NC-SARA). This allows students from participating states to be a student within Iowa Central’s online programs.  Participating states are shown below in blue. Students from these states are allowed to enroll in our online courses or programs.  Programs that require students to complete an internship or field placement are non-professional licensing, and therefore, are allowed to be done in one of the participating states below. 

In addition, Iowa Central has permission to enroll residents of California and Florida to our online courses or programs.

The following map shows members of SARA which are highlighted in blue. (Last Updated: 1/30/17)

SARA States and Institutions

SARA States and Institutions

 

Complaint Process

Students who have complaints must first try to resolve the situation within the institution.  Online and FlexNet students are asked to contact the lowest level possible to begin the process and in an effort to quickly resolve the situation.  This may include the faculty member or an advisor.  If he/she cannot assist, you are then asked to contact the Dean of Distance Learning regarding any complaints.  It is the desire of the College to resolve any concern quickly and efficiently with a student.  Most situations can be resolved within the internal process. 

If you are a student residing in a SARA state and your situation cannot be resolved internally, according to the SARA Complaint Process, please contact the Iowa SARA State Portal Agency to address your concerns.

For students who reside in CA, FL or MA, please click on your state’s contact information:

California
Telephone: 800.370.7589
Fax: 916.263.1895

Florida
Telephone: 850.245.0505
Fax: 850.245.9667

Massachusetts
Telephone: 617.994.6950
Fax: 617.727.0955

Please note that according to the SARA guidelines, student complaints about grades or student conduct may not be appealed to the portal agency. Therefore, students must contact the Dean of Distance Learning at Iowa Central Community College to work through the issue. 

TJ Martin, Dean of Distance Learning
martin@iowacentral.edu
515-574-1098

Students are expected to follow the student handbook for other various complaints.  Click here for a link to the student handbook found on the webpage.  Complains in the handbook may include, but are not limited to:

  • Accommodations
  • Grade Appeal
  • Sexual Harassment
  • Sexual Violence
  • Student Discipline Policy
  • Title IX Information