Help Desk
Help Desk
Help Desk (Campus/Ground Students)
Iowa Central’s help desk is a centralized location for support with physical facilities, media, information services and technology related phone calls or walk-in assistance.
Hours:
Monday - Thursday from 7:30 a.m. to 8:00 p.m., and Fridays from 7:30am until 4:30pm
Phone Number:
1-800-362-2793, ext.1111 or 515-574-1111
Where to Find Us:
You can find the help desk office in the north end of the Student Support Services building in Room 109. Click here to see a site map of the college to find the building.
Email Address:
help@iowacentral.edu
Help Desk (Online Students)
Iowa Central’s online help desk provides technical support to anyone having technical difficulties with online course(s). Students can call and leave a detailed message and the online help desk will respond within 24 business hours. Students can also send an e-mail or submit a trouble ticket. Please be as descriptive as possible in when leaving any type of message. To assist students in time conversion, go to http://www.timeanddate.com/worldclock/ and click on Minneapolis (Iowa has the same time as Minneapolis). If you have curriculum needs or you need help with class, please contact your instructor.
Students can search the knowledgebase for answers to any questions, or contact us using one of options below.
Help Desk Knowledgebase:
http://des.iowacentral.com:8080/hesk/knowledgebase.php
Hours:
Monday - Sunday 7:00 a.m. to 8:00 p.m. Central Standard Time
Phone Number:
1-866-895-2456, ext. 1100 or 515-574-1100
Where to Find Us:
Students can find the help desk in the Distance Learning Office which is located in the north end of the Student Support Services building in Room 101. Click here to see a site map of the college to find the building.
Submit a Trouble Ticket:
http://des.iowacentral.com:8080/hesk/ico.php
Email Address:
HELPDESK@iowacentral.edu
SkyFex:
http://www.skyfex.com/client
