Page 48 - 2016 Iowa Central Student Handbook
P. 48

Help Desk
       Help Desk – Ext 1111 (Off Campus 515-574-1111 or 1-800-362-2793, Ext. 1111)
       Iowa Central’s help desk is a centralized location for support with media, information services and
       technology related phone calls or walk-in assistance.  The help desk is located in the Student Support
       Services Building in Room 109. The help desk is staffed Monday-Thursday from 7:30 a.m. to 8:00
       p.m., and Fridays from 7:30am until 4:30pm. during the college year. During the summer, help desk
       staffing coincides with Iowa Central’s business hours. You may also contact the help desk anytime via
       email at
       iNET is a learning management system that allows you to take classes via the internet in a variety of
       different formats. Course content, quizzes, exams, syllabi, and a variety of other information may be
       found in iNET.
       Microsoft Office Software
       Students currently enrolled at Iowa Central are provided access to Microsoft Office 365. This software
       includes Microsoft Word, Excel, PowerPoint, Access and OneNote along with additional software that
       may be useful as a student. This access is available as long as you are an enrolled student at Iowa
       Central. Information regarding access to the software and additional usage information can be found
       in TritonPass under the Student Tools link.
       TritonPass is the system that allows students to access all internet resources such as email, WebAdvisor,
       and iNET in one location and eliminates the hassle of logging in multiple times to access different
       services.  Some items that may be found on TritonPass are: class cancelations, announcements, campus
       happenings, athletic events, menu calendar, and collegian headlines. TritonPass may be found on the
       Iowa Central homepage at
       How to log into TritonPass:
         1. Go to Iowa Central’s homepage (
         2. Click on the TritonPass link on the top of the webpage.
         3. Type your first and last name into the given boxes under the Username heading on the left hand
           side of the page, click the search button.
         4. Your username is your last name with a number behind it. For example; if your name was John
           Doe, the user name could be listed as Doe1
         5. Enter your username and password in the appropriate fields in the upper right hand corner of the
           TritonPass login page; your password is the first three letters of your last name in UPPERCASE and
           the last four digits of your social security number or last four digits of your student ID number.
           For example: if your name was John Doe and your SSN was 123-45-6789 then your password
           would be DOE6789
         6. If you have followed the instructions to log into TritonPass and are having issues, please contact
           the help desk.
       Through WebAdvisor, students are able to access grades, view transcripts, class schedules, and
       financial information about their accounts, including Financial Aid. WebAdvisor is accessed through
       TritonPass on Iowa Central’s homepage.
       Wireless Networks
       Iowa Central provides wireless Internet throughout the campus and residence halls. If you have an
       account associated with Iowa Central (TritonPass), you will have access through the IC-BYOD wireless
       network. You will need to know your Iowa Central username and password to access this wireless
       network, this is the same username and password you would use to access TritonPass. Each device
       you connect to this network will have to be registered by the user with their username and password
       associated with Iowa Central. If you are experiencing issues or having connection problems please
       contact the Iowa Central Help Desk at 515-574-1111 or
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